1. Overview

We aim to deliver fresh and quality groceries to every customer. If there’s an issue with your order, we’re here to help and resolve it fairly.

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2. Eligibility for Returns

Due to the nature of grocery items, returns are accepted only in the following cases:

• Damaged or spoiled items
• Wrong item delivered
• Missing items in the order

Perishable items cannot be returned once accepted, unless there is a quality issue at the time of delivery.

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3. Return Request Timeline

Customers must raise a return or refund request within 24 hours of delivery by contacting our support team with order details and clear images (if required).

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4. Refund Process

Once your request is reviewed and approved:

• Refunds will be processed within 5–7 working days
• Amount will be credited to the original payment method or wallet (if applicable)

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5. Non-Returnable Items

The following items are not eligible for return:

• Fresh fruits and vegetables (unless damaged or spoiled)
• Opened or used grocery items
• Items without original packaging

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6. Order Cancellation

Orders can be cancelled before dispatch only. Once the order is packed or dispatched, cancellation will not be possible.

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7. Contact Us

For any return or refund-related concerns, please contact us via:

• Phone: 9241032054
• Email: info@acceptare.in
• Contact form on our website

We are committed to resolving your concerns quickly and fairly. related to refunds and returns.